Refund Policy
- Trial Classes:
We offer one free trial class to all new students. This allows you to experience our teaching methods and decide if our academy is the right fit for you. - Cancellation and Refund Requests:
Before Course Commencement: If you choose to cancel your enrollment before the course starts, you will receive a full refund, minus any processing fees.
Within First Two Classes: If you are not satisfied after attending the first two classes, you can request a full refund of the remaining classes. The refund will be processed minus any administrative charges.
After Two Classes: No refunds will be issued if you request a cancellation after attending more than two classes. - Missed Classes:
Missed classes will not be refunded. However, you may reschedule up to two classes per month if notified at least 24 hours in advance. - Class Rescheduling and Cancellations by Queenside Academy:
In the rare event that a class is canceled by the academy, we will provide a make-up class at no additional charge. If we need to reschedule a class, we will inform you at least 24 hours in advance, and you will have the option to attend the rescheduled class or pick another date at your convenience for the same. - Technical Issues:
We understand that technical issues can occur. If a class cannot be conducted due to technical difficulties on our end, a make-up session will be arranged. If technical issues prevent you from attending a class, please inform us immediately to discuss rescheduling options. - Special Circumstances:
Refunds for special circumstances (e.g., medical emergencies) will be considered on a case-by-case basis. Please contact our support team with any such requests. - Refund Processing:
All refunds will be processed within 10 business days from the date of approval.
Refunds will be issued to the original payment method used during enrollment.
For any refund or cancellation requests, please contact us at support@queensideacademy.com with your enrollment details and reason for the request.
